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Dell And Salesforce.com Announce Small Business CRM

Written by Ken Gaebler
Published: 10/13/2009

Joint offering brings cloud computing customer relationship management.

Dell and Salesforce.com have announced some good technology news for small business owners by unveiling customer relationship management (CRM) software that's affordable and based on the web.

Entrepreneur Technology News

For as little as $9 per user per month, small business owners can access the same Salesforce.com CRM solutions that larger enterprises use to manage contacts through their email programs like Gmail and Outlook.

Dell said it is combining its server products and integration services to help small business owners migrate data to the CRM software offered by Salesforce.com.

"Dell and Salesforce.com are providing customers with an integrated and proven solution that we have been testing extensively in our own organizations," said Steve Felice, president of Dell's global small and medium-sized business operations. "Today, Salesforce.com runs its datacenters and PCs on Dell equipment and Dell has integrated Salesforce CRM with our on-premise applications."

George Hu, executive vice president of marketing and alliances at Salesforce.com, said the alliance between the two companies should help accelerate the adoption of cloud computing by SMBs worldwide.

Analyst firm Gartner projects that cloud computing, which can help lower IT costs for small businesses, will grow at a compound rate of more than 29 percent per year through 2013.

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