Small Business Technology News
Groupon Announces "Scheduler" Tool For Small Businesses
Written by Tim Morral
Published: 3/22/2012
Deal-of-the-day provider releases web-based feature to streamline small business appointments.
Online coupon company Groupon has announced the release of a new "Scheduler" tool designed to facilitate daily deal appointment bookings, according to the Washington Post's On Small Business and other media outlets.
The Scheduler feature will allow customers to book or change appointments online and will provide business owners with a cloud-based calendar tool for managing appointments, even if they weren't booked as part of a Groupon daily deal.
Although the solution isn't designed to accommodate the needs of restaurants, hotels and other high volume appointment businesses (most of which already have a scheduling solution in place), it's hoped that the Scheduler will encourage a more seamless customer experience for both Groupon buyers and consumers in the larger marketplace.
"This eases the burden when it comes to scheduling appointments," said David Katz, vice president for retail solutions at Groupon. "Merchants can come in and discover that appointments were booked overnight."
For Groupon, the expectation is that the Scheduler will contribute to the company's efforts to provide services and tools that motivate SMBs to offer more Groupon deals. Groupon has also announced its plans to rollout additional small business tools on a go-forward basis.
Groupon's Scheduler is currently free to businesses that use Groupon and for any business that signs up for the service within the next three months. After that, the company will charge a nominal fee for non-Groupon businesses to use the service.
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