September 21, 2014  
 
  Articles for Entrepreneurs  
 

Losing Customers for Life

 

 
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AT&T Yahoo Sucks...And It Doesn't Matter

AT&T Yahoo sucks. They did me wrong today. When you get "SBC Yahoo! services suspended" on all your business email accounts, you know it will be a bad day.

I often wonder if there are others out there like me.
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When I get really bad customer service, I abandon a vendor for life.

I make a personal vow never to do business with them again.

I don't do it easily. The poor service has to truly be egregiously bad.

To date, there are only three vendors on my never-again list: Citibank, Sony and HP. HP even annoyed me to the point where I wrote an HP Sucks article that you can find on my site.

But today finds me adding a fourth: AT&T Yahoo. Actually, I think I have to ban them both --- so I'm really adding a fourth and a fifth.

AT&T, you are officially banned for life.

Yahoo, you are officially banned for life.

(OK, it may take me a month or two to transition to somebody else but you both are on notice --- soon you will be banned from my life once and for all!)

I don't enjoy this process. Sometimes, it's like getting a divorce. You love the person but you can't live with them. In a matter of minutes, these vendors' poor service converted me from being a vendor-lover to being a vendor-hater.

On this most recent banning, I do have a few regrets. Previously Ameritech Yahoo, then SBC Yahoo, and now AT&T Yahoo - the name seems to change all the time, but this is a vendor that was good to me for quite a while.

Using my SBC DSL lines and my Yahoo email accounts, I started and grew a number of businesses.

I won't go into the details on how badly I was screwed by AT&T Yahoo just recently. It was one of those classic things where it was partly my fault but their processes and systems were stupid beyond belief, and the end result was that I lost an entire day and a few clients as a result of their idiocy.

What annoys me most about it is that their poor customer service will barely slow them down. The heads of customer service at these companies no doubt continue to collect their large paychecks, and shareholders keep throwing money at these companies, driving up the market valuation.

As a startup entrepreneur, if I screw up, my customers walk and it hurts me. But AT&T and Yahoo will never notice that I am gone.

Lord knows, my boycott of Citibank and HP certainly hasn't yet sent them down the toilet.

I think these big companies realize they can screw us little guys and live to tell the tale.

Their motto must be something like this: "We can happily screw some of the people some of the time, but just make sure we are never screwing all of the people all of the time."

Most of the articles on my site have a point to them. This one is more of a ramble.

I guess the moral of the story is: It's good to be a big company because you can screw up and you can screw people, and life goes on.

Small companies don't have that luxury, do they?

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Conversation Board

We greatly appreciate any advice you can provide on this topic. Please contribute your insights on this topic so others can benefit.

larry dale conatser 1/5/2010

I thought I was the only one. I am still with AT&T. Each company you wrote about I have had troble. Yahoo is the worse company I have every dealed with. I believe that they have stolen or misused my idenity. I do use them to know what companies not to do business with. If it shows up on Yahoo or AT&T I will not do any business with that company if possible.

Becky 5/12/2010

Yahoo has terrible customer service. They can't do anything.

jeff minnich 5/20/2010

I had my Yahoo account cancelled because I had a picture of a motorcycle helmet with a cartoon mooning in my profile. As a result of Yahoo cancelling my account, I lost all my address and phone numbers that I can't replace. It's crazy. I don't even have the address or phone # to my landlord so I don't know where to send my rent!

Joe 6/9/2010

Yahoo is simply a state endorsed illegal operation designed to steal your money. Customer Sevices sits in sub-continent Asia, and the don't care, don't hassel me, rake in your money owners ait in USA. SAD WORLD

Al 6/17/2010

Yahoo sucks. They want to control your life.

Matt 7/5/2010

They did it to me and I have no idea what for. All I can think of is one off-color remark about Catholic priests in a chat room full of much, much worse stuff. I can't get a hold of a real person, they won't tell me what happened, just an automated message message saying Yahoo! can delete anyone at anytime for any reason. Yahoo sucks!

Georgia 7/20/2010

ATT screwed me over big time on my attyahoo email. I never deleted anything and check my email constantly sometimes 4 or 5 times a day. When losing power in our neighborhood for 4 hours the 27th of June, I immediately got online once power became available only to find out ABSOLUTELY ALL my read email had disappeared. This was over 2 yrs of email and I'm furious. I called ATT and talked with the internet people only to hear them telling me they can't retrieve anything..what a rip off !!!!!


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