Customer Service Tips and Advice - How to Improve Customer Service - Improving Customer Service - Resources for Entrepreneurs

Improve your customer service by reading our many customer service articles. We offer customer service advice spanning a wide variety of topics, including how to improve customer service, dealing with difficult customers, conducting customer satisfaction surveys and much more! If you have useful customer service tips, please contact us so that we can share them with others.

How to Improve Customer Service - Wondering how to improve customer service? Sure, you can hire customer service consultants or send employees to customer service training programs. But before you do anything, read this article on improving customer service. More...
Customer Service Role Play Examples - Customer service role playing is a critical component of an effective customer service training program. Here are some customer service role plays tips to get the most out of the exercise. More...

Customer Service Improvement Training Sessions - Need help with customer service improvement training sessions? If you are wondering how to improve customer service, this is a must-read article. More...
Bad Customer Service Examples - Bad customer service examples offer great lessons on how to improve customer service. These customer service horror stories will give you a laugh.and a lesson. More...
Recruiting Good Customer Service Employees - Recruiting good customer service employees is the first step to take in any customer service improvement initiative. Fire the bad CSRs and start over. You don't have to play with the hand you've been dealt. More...
Customer Service Performance Reviews - Customer service performance reviews are the linchpin tactic that allows you to improve customer service. Without feedback on performance, customer service reps will never improve. More...
Customer Service in Non-Profit Organizations - Customer service in non-profit organizations? You bet! Customer service is a universal challenge.and a universal opportunity. We provide some helpful thoughts on nonprofit customer service. More...
How to Start a Customer Service Consulting Firm - Wondering how to start a customer service consulting firm? The need is clearly out there.here's how you can become a successful customer service consultant. More...
Monitoring Phone Calls to Improve Customer Service - Monitoring phone calls to improve customer service is an age-old practice, but improving customer service interactions by listening to calls requires a plan. More...
Customer Service Advice - Without customers you do not have a company. Without repeat customers, you do not have a sustainable company. As a result, customer service and delivering what the customer wants is key to the success of any small business. More...
The Importance of Setting Proper Client Expectations - Few things can raise the ire of a client more than failing to meet an understood and agreed to set of policies or plans. It's so simple to avoid and pays huge dividends later. More...
Improving Customer Relationships in Financial Services - It's hard to overestimate the importance of an effective system of follow up when dealing with clients. Not only will it increase client satisfaction - but will help your business as well. More...
Financial Services Industry Customer Service Advice - One of the keys to success in the financial services industry is effectively dealing with clients assigned from others. Leveraging their potential business may mean the difference between success and failure. More...
Using a Script With New Employees - Training remains a constant challenge for employers. This article discusses one strategy to bring new employees up to speed quickly. More...
How To Keep Customers Happy - Keeping your customers happy is crucial to success. If your customers are waiting in line, don't aggravate the situation by having employees around who are not helping customers. More...
Problems Installing Windows Features on Microsoft Vista Ultimate - Microsoft has been unable to fix a very basic problem regarding turning Windows features on in Vista. We called for support and were told it would take 8 hours for them to get back to us. Acceptable customer service or really bad customer service from Microsoft? More...
Repeat Business is Key: Find Out Why Customers Don't Come Back - While we tend to gather data from our customers, we often neglect to gather data on lost sales or non-repeat customers. In many cases, we can learn more from a lost sale than we can from a landed sale. By capturing this crucial data you can greatly improve your company and increase your chances of landing the next sale. More...
Denying Service to Restaurant Customers - Customer service in restaurants gets tricky if a patron is drunk, unruly or is not wearing appropriate clothing. We discuss when restaurants can deny customers service and tell them to go somewhere else. More...
Refusing to Service Restaurant Customers - In this article on refusing customers service in a restaurant, we outline several reasons that are not legitimate reasons to deny a customer service. More...
Valid Reasons to Refuse to Service a Customer - Here are some legitimate reasons to turn a customer away or ask them to leave your establishment. More...
Customer Feedback - VistaPrint, an online supplier of graphic design and printed products, is a great resource for small business owners. One key to their success is learning from customers by listening to customers. Discover how they leverage customer feedback to implement a very effective continuous improvement program. More...
Customer Complaints - Customer complaints are a blessing in disguise. It's only when you receive a customer complaint that you become aware that there is an opportunity to improve. More...
Customer Service Tips - When you interact directly with customers, you need to make a good impression to keep customers coming back. We share some do’s and don’ts of customer service. More...
Sample Customer Surveys - Looking for sample customer surveys? Here's a sample customer satisfaction survey that can be used by small business owners to identify improvement opportunities. More...