Outsourcing customer service is risky. Do it right and life is good. Mess it up, and you can put an entire company at risk of failure.
Looking to outsource customer service? If it makes sense and it's done right, outsourcing can be a great move. But make sure you look before you leap. Our tips on how to outsource customer service will give you a head start on doing it right.
When outsourcing customer service, it's critical to start with a methodical selection process that chooses the best customer service outsourcing company to suit your needs.
You've found your outsourced customer service provider and now it's time to draft your customer service outsourcing service level agreement or SLA. Here's how to do it right.
A good customer service outsourcing partnership includes a fair but reliable method for evaluating the partnership. Here are a few things to consider when evaluating customer service outsourcing partners.
Outsourcing customer service to India is all the rage. But there's a learning curve to getting it right, and we're here to help you with the process.
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