Small Business Technology News

Intuit Crash Reminds Small Business Owners To Be Cautious

Written by Jenna Weiner
Published: 6/23/2010

The recent server crash that affected Intuit customers is a reminder of the issues inherant with cloud technologies.

For small business owners who used cloud-based Intuit products for their bookkeeping, the company's recent crash is a reminder that new technologies may come with problems.

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The company's online versions of TurboTax, Quickbooks, Quicken and Quickbase went down last Tuesday night, taking the accounting programs of more than 300,000 users along with them - bad news for small business owners, who couldn't access their financial data. The system was finally restored last Thursday.

A post on Intuit's blog by the company's CEO apologized for the issue, and said that the problem was caused by a power failure that occurred during routine maintenance. The company said it did not think any data was damaged during the incident.

Many companies have turned to cloud-based systems because they can offer security - if a company computer breaks, its information and files are still available. But if the computer storing all the files go down, that advantage quickly becomes a disadvantage.

Experts predict that businesses - both large and small - will continue to adopt cloud technology. A recent report by the Pew Research Center found that 71 percent of computer experts said most people would use hosted applications by 2020.

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