The platform focuses uses data from historical customer support tickets to allocate team members more efficiently, thanks to predictive scheduling insights that run up to 12 weeks ahead of the team's current workflow.

Company Information

Company Status

Private & Independent

Industry

Entertainment

Mailing Address

Cottage Place 320 City Road
London England, EC1V 2NZ
UK

Phone

Undisclosed

Website

www.teamsurfboard.com

Email Address

[email protected]

Overview

We don't like the intrusive ways of working that "WFM" imposes. We're not building for a workforce, we're building for a team. We've experienced the pains that come with scaling a customer service team. While responding to calls and tickets has been made easy through customer service software, planning and scheduling has been left behind with antiquated and manual approaches. These tools don't bring out the best in teams, don't give you flexibility and are often just cobbled together sets of features that don't do anything well.

Profile

Social Media

Company News

Facebook

YouTube

Management Team

Title

Name

Email & Social

Chief Executive Officer

Natasha Stein

Chief Technical Officer

Matthew Schofield

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