Home-based customer service agents are common these days. To build an effective work-at-home customer service team, you need the right infrastructure, culture, processes, policies, and team.
What's driving the uptick in work-from-home customer service? We take a look at the benefits of employing home-based customer service agents.
Want to create a work-at-home customer service department? A number of home agent providers make it easy to tap into their existing infrastructure and talent, rather than starting from scratch on your own.
When setting up a work at home customer service program, it's a good idea to learn from the best. Here's how Jet Blue has used home-based agents to grow its business.
Home-based customer service reps sounds like a great idea. But successful execution is more difficult than it seems. Here are some common mistakes you'll want to avoid.
The best laid plans for a work-at-home customer service workforce will fall flat if you can't attract talented reps. Here are a few tips on how to hire great work-at-home agents.
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