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  • Home > Sales and Service > Customer Service Articles
  • Work From Home Customer Service
Work From Home Customer Service

Work From Home Customer Service

Home-based customer service agents are common these days. To build an effective work-at-home customer service team, you need the right infrastructure, culture, processes, policies, and team.


Benefits of a Work from Home Customer Service Department

Benefits of a Work from Home Customer Service Department

What's driving the uptick in work-from-home customer service? We take a look at the benefits of employing home-based customer service agents.

Evaluating Work at Home CSR Providers

Want to create a work-at-home customer service department? A number of home agent providers make it easy to tap into their existing infrastructure and talent, rather than starting from scratch on your own.

Jet Blue Work at Home Customer Service

When setting up a work at home customer service program, it's a good idea to learn from the best. Here's how Jet Blue has used home-based agents to grow its business.

Mistakes to Avoid When Using Work at Home Customer Service Reps

Home-based customer service reps sounds like a great idea. But successful execution is more difficult than it seems. Here are some common mistakes you'll want to avoid.

How to Attract Talented Work from Home Customer Service Agents

How to Attract Talented Work from Home Customer Service Agents

The best laid plans for a work-at-home customer service workforce will fall flat if you can't attract talented reps. Here are a few tips on how to hire great work-at-home agents.

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