August 12, 2020  

Customer Service Training is a daily online magazine covering small business news. We help entrepreneurs transform ideas and innovations into greatness.

Training customer service reps? We've got the scoop on the best techniques, courses, seminars, workshop and role-playing games to transform your customer service department from good to great.

Customer Service Training

  • Customer Service Role Play Examples - Customer service role playing is a critical component of an effective customer service training program. Here are some customer service role plays tips to get the most out of the exercise.
  • Customer Service Improvement Training Sessions - Need help with customer service improvement training sessions? If you are wondering how to improve customer service, this is a must-read article.
  • Creating a Customer Service Training Program - Gaining loyal customers is hard work, but you've got a lot riding on the outcome. Customer loyalty starts with having a good customer service training program.
  • Customer Service Training Videos - You can spend tons of money on customer service consultants but a few good customer service training videos might get the job done more effectively at a lower cost.
  • Elements of a Good Customer Service Training Program - What does a good customer service training program look like? We'll tell you how to structure your company's customer service training program to achieve lasting call center impact.
  • How Much to Spend on Customer Service Training - Customer service training is unavoidable for a growing small business. But how much cash does it take to train up a team of true customer service professionals? And is there any way to minimize the impact on your bottom line?




Additional Resources for Entrepreneurs

Search Engine Marketing

Social Marketing Optimization

Business Forms

Business in the Jungle - Business in Fiction - Negotiating

Radio Ad Costs

Newspaper Advertising Rates

City-Specific Resources for Entrepreneurs

Small Business Insurance

Global Entrepreneurship

China & Entrepreneurs