If you're like most small business owners, you struggle to stay on top of the latest technology.
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Unless you make an effort to inform yourself about new technologies, you can miss out on important benefits and end up lagging behind the competition. That's particularly true about VoIP – the latest advancement in business telecommunications.
VoIP (or Voice over Internet Protocol) technology isn't new. It's been floating around the marketplace for years. But recent advances in Internet capacity and communication technology have led to dramatically improved audio quality, lower costs and higher adoption rates by small and medium-sized businesses.
The upswing in VoIP business phone systems isn't surprising when you consider the features the technology now offers. If you've been out of touch with the business telecommunication market for a while, here are just a few of the VoIP business phone system features that are available to you.
- System monitoring. One of the useful benefits of VoIP business technology is that it connects multiple worksite and remote personnel in a single, unified communication environment. System monitoring lets your staff see who is currently accessing the VoIP system and helps identify the best way to get in touch with them.
- Voice/data integration. Calling features like voicemail can be thoroughly integrated into data transmission applications. Instead of relying on traditional voicemail applications, users can receive voice messages through their email accounts, making it easy to archive and catalog voice messaging.
- Software integration. The best VoIP business system vendors offer open standard (non-proprietary) formatting that integrates nicely with existing business applications (e.g. CRM). The result is that businesses get more impact from their phone systems and other applications.
- Conferencing. VoIP makes conferencing a breeze. Whether you need audio or video conferencing, a quality VoIP business phone system offers lots of options for your company's next online meeting.
- Call recording. Ever wish you could go back and listen to a phone conversation you had a month ago? VoIP systems give you that ability. With VoIP, you can not only archive voice messages, but entire conversations.
- PDA options. Field personnel and other employees rely heavily on their PDAs. Top-tier VoIP business solutions bring remote workers into the company's communication system with PDA integration features that are simple and easy to use.