VistaPrint, an online supplier of graphic design and printed products, is a great resource for small business owners. One key to their success is learning from customers by listening to customers. Discover how they leverage customer feedback to implement a very effective continuous improvement program.
5 Effective Strategies To Bring In Repeat Customers
Retaining customers isn't an easy job. You need to constantly prioritize and refocus your customer retentions strategies. Surprisingly, in a study conducted in 2007, only 50% of the study group of employees from different companies was loyal to brands marketed by the companies they were working for. Given that, it's not alarming to think that not many customers would stick to the same products either.
Repeat Business is Key: Find Out Why Customers Don't Come Back
While we tend to gather data from our customers, we often neglect to gather data on lost sales or non-repeat customers. In many cases, we can learn more from a lost sale than we can from a landed sale. By capturing this crucial data you can greatly improve your company and increase your chances of landing the next sale.
Problems Installing Windows Features on Microsoft Vista Ultimate
Microsoft has been unable to fix a very basic problem regarding turning Windows features on in Vista. We called for support and were told it would take 8 hours for them to get back to us. Acceptable customer service or really bad customer service from Microsoft?
Tips for Effective Customer Surveys
The idea of 'Don't ask, don't tell' does not work in website hosting, or any other business for that matter. Not when it concerns finding out your customers' opinions about your products or services. Unless you regularly ask customers their opinion of you, they are unlikely to volunteer their thoughts. Only when they really dislike you will you know what they think, but then it might be too late to retain them as customers. So how do you go about finding out what your customers think about you, your products or your services?